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A 24x7 help desk service is not exclusive to large enterprises anymore. With SpliceNet’s 24x7 Help Desk, you can have your own help desk support team to resolve issues and answer customer queries or complement your existing help desk team to extend services around the clock. We will manage all your out-of-office calls and also provide critical support during peak hours and disaster recovery periods, all for a flat monthly fee.
Your dedicated help desk support team will be trained according to your business processes, and we will solicit ongoing feedback to improve efficiencies and performance. Our professional team helps you increase service levels by providing your customers with prompt responses, reduced hold times, and accurate call escalation.
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