24x7 Help Desk

Improve customer satisfaction by extending service delivery beyond office hours

Would you like to know how much you can save when you outsource help desk service to us?

Find out by filling out the form to have one of our certified technicians call you back







Real humans providing prompt, personalized service to your customers

A 24x7 help desk service is not exclusive to large enterprises anymore. With SpliceNet’s 24x7 Help Desk, you can have your own help desk support team to resolve issues and answer customer queries or complement your existing help desk team to extend services around the clock. For a flat monthly fee, we will manage all your out-of-office calls and also provide critical support during peak hours and disaster recovery periods.

Your dedicated help desk support team will be trained according to your business processes, and we will solicit ongoing feedback to improve efficiencies and performance. Our professional team helps you increase service levels by providing your customers with prompt responses, reduced hold times, and accurate call escalation.

SpliceNet’s 24x7 Help Desk service lets you take advantage of:

  • Skilled professionals – our people-centric teams use world-class best practices in customer service
  • Predictable budgeting – our flat monthly fee means no surprises at billing time
  • Multilingual support – our personnel don't just speak the language but also understand cultural nuances
  • Flexible staffing – scale your team up or down during the off-season and holidays

Veeam Managed Backup

Cloud-based data backups that give you peace of mind and not the headaches of implementing

Learn more

ConnectWise Automate PC/Server Patching

Fix vulnerabilities and reduce risks with timely security patches

Learn more

Backupify Microsoft 365 Backup

Ensure your Microsoft 365 data is secure, easily recoverable, and protected

Learn more