#COVID and #workfromhome have been a double-edge sword. These have awoken the #legal industry to the necessity to #pivot in client marketing. Many hoped things would "go back to the way they were" but our prediction is that hope is futile.
The legal client is different now and the "old" methods of client attraction must change if a firm is to continue to compete.
In this episode, we discuss how the #customerexperience must change for websites, search engines, Google My Business, social media, referrals and more.
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