I was personally attacked by an IT staff member of a very popular, multi-city law firm. My only provocation was the direct marketing material we use that calls to question a prospect’s satisfaction with their current outsourced IT provider. My experience begs a question to you: do you know how your staff are treating people they interact with in the course of doing firm business for you?
Hands down, I have the best staff in the IT biz! They bend over backwards everyday to make sure the people they interact with feel as if they are the most important people to them – our Culture requires it.